AI Concierge for Hotels
An AI concierge that captures the inquiry.
Hotel website chatbots usually serve booked guests. TripLeads serves the visitors who haven't booked yet — greets them in their language, answers questions about the property, qualifies the event or stay, and feeds your sales team a brief that reads like an RFP intake form. Multi-language. 24/7. Two minutes to deploy.
AI concierge for hotels vs hotel website chatbot
These two categories sound similar and behave very differently. A hotel website chatbot — Canary, Hoteza, Whistle, GuestRevu — is typically a customer-support tool. Its primary user is the guest who already booked, asking about parking, check-in time, breakfast hours, the spa appointment. That's a real problem worth solving, and we don't try to.
An AI concierge for hotels in the TripLeads sense is the inquiry-side tool: it engages the website visitor who's still deciding whether to inquire about a wedding, an offsite, an anniversary stay, or a group booking. The conversation pattern is different (sales rather than support), the qualifying questions are different (capacity and dates rather than policies), and the output is different (a lead brief, not a ticket).
Most hotels run both: a guest-facing support chatbot AND a TripLeads AI concierge on the marketing pages. Different funnels, different stages, no overlap.
What the AI concierge does for hotels
Multi-language greeting
Auto-detects the visitor's language from their first message. Built-in: English, Spanish, French, Portuguese, Italian, German. Important for international hotel markets — Caribbean, Mexico, Southern Europe, destination-wedding markets.
Trip-type aware
Knows when to ask wedding questions (ceremony format, guest count, date flexibility) vs corporate questions (attendee count, AV, dietary, decision timeline) vs family-vacation questions (party size, age range of kids, room configuration).
Property-fact grounded
The AI is provided your property facts (capacity, amenities, packages, key services) and answers accurately. For property-specific questions it can't answer, captures the question and routes to your team along with the lead.
Sales-ready inquiry brief
After every chat your sales team gets an RFP-shaped email with contact details, trip details, planning stage, and concierge notes from the conversation. Not a generic notification.
Page-specific configuration
Wedding page gets wedding-trained widget. Events page gets meetings-trained widget. Family-vacation page gets family-trained widget. Each captures the right context.
Abandoned-chat recovery
Visitors who start the chat but leave (email captured but incomplete) get a 3-tier recovery email cadence in their language. Typical recovery rate 8-12%.
Hotels we're built for
Pricing
Essential — $99/mo
50 leads/month, AI concierge, basic profile, 1 trip type. Right for single-property boutique hotels. 30-day free trial.
Standard — $499/mo
Unlimited leads, concierge-built landing page, 3 trip types, lead scoring, 7-stage pipeline, custom branding. Right for full hotel sales teams.
Premium — $995/mo
Unlimited trip types, A/B testing, per-property widget configuration. Right for multi-property hotel groups.
AI concierge FAQs
What is an AI concierge for hotels?
An AI concierge for hotels is a website chatbot purpose-built for the hospitality industry. Unlike generic chatbots that deflect support tickets, a hotel AI concierge handles the inquiry-and-conversion side: greets visitors warmly in their language, answers questions about the property (location, amenities, packages, capacity), and captures qualified event or stay inquiries with the right qualifying questions for each trip type. The output is a sales-ready inquiry brief delivered to your sales team within seconds of the chat ending.
How is this different from a hotel website chatbot?
Most 'hotel website chatbot' products are reskinned customer-support tools — they answer FAQs about parking, check-in time, and pool hours. That's useful for guests who already booked. TripLeads is on the other side of the funnel: it's the inquiry-intake tool for visitors who haven't booked yet. The AI engages them, qualifies their event or stay, and feeds your sales team a structured brief. Hotels often run both: a support chatbot for booked guests, and TripLeads for inbound inquiries.
What kinds of inquiries does the AI concierge handle?
Weddings, honeymoons, corporate offsites, board retreats, group travel, family vacations, anniversaries, conferences, incentive programs, all-inclusive packages — 12 trip types out of the box. The AI detects the trip type from the visitor's first message and asks the right qualifying questions for that type. A wedding inquiry gets asked about ceremony format and guest count; a corporate inquiry gets asked about attendee count and AV needs.
Does the AI concierge speak the visitor's language?
Yes. The AI auto-detects the visitor's language from their first message and responds in that language. Built-in support for English, Spanish, French, Portuguese, Italian, and German — meaningful for international hotel buyers (especially in Mexico, Caribbean, Southern Europe, and other destination-wedding markets).
Can the AI handle property-specific questions?
Yes — the AI is given your property's key facts (capacity, location, amenities, packages, restaurants, services) and answers visitor questions accurately. For questions it can't confidently answer (specific pricing, complex policies, exact availability), it captures the question and routes to your sales team along with the lead.
How is this different from a virtual concierge app guests download?
Guest-facing virtual concierge apps (Maestro, Canary, ALICE) serve booked guests during their stay. TripLeads is on the website, before the booking, for visitors who are still deciding whether to inquire. Different funnel stage, different problem. Both can coexist at the same property.
Pricing for AI concierge?
Essential at $99/month for single-property boutique hotels (50 leads/month, AI concierge, basic profile, 1 trip type). Standard at $499/month for full-service hotel sales teams (unlimited leads, concierge-built landing page, lead scoring, pipeline). Premium at $995/month for multi-property groups (unlimited trip types, A/B testing, per-property widget configuration). 30-day free trial on Essential.